Privacy policy

pablo-paris.fr (as defined in article 1 below), operating under the brand name PABLO, offers accessories and jewelry for sale on its website pablo-paris.fr

In order to offer, sell and deliver its products, pablo-paris.fr collects personal data from users of its website.

The purpose of this privacy policy is to inform users of the means used to collect, consult, process and store users' personal data.

pablo-paris.fr , in its capacity as data controller, undertakes to comply with the provisions of Regulation (EU) No. 2016/679 of April 27, 2016 on the protection of personal data.

The customer is informed that certain data must be collected by pablo-paris.fr in order to carry out its services. If the customer does not wish to provide this information, pablo-paris.fr will not be able to perform its services.

This privacy policy ("Policy") may be modified at any time by pablo-paris.fr , in particular in order to comply with any regulatory, legal, editorial or technical developments. The user must refer to the latest version of the Policy before any browsing.

1. The Data Controller

The data controller, who collects the personal data and implements the data processing, is :
Web Service, a sole proprietorship, registered in the Metz Trade and Companies Register under number 501 670 772, with its registered office at 46 Rue de la Chèvre, Metz (57000), France,

2. Collection of personal data

pablo-paris.fr collects personal data from users of the pablo-paris.fr website .

The personal data likely to be collected is as follows:
- user account dataThis is the data that the User enters when creating an account by filling in the registration form (first name, surname, billing and delivery postal addresses, e-mail address, cell phone number, password for connection to the customer account);
- user's personal data when registered in the customer account: date of birth.
- transaction dataPersonal data: refers to data that the user provides when making purchases, such as information about orders and returns, telephone number, address, e-mail address and payment details;
- Exchanges with customer service ;
- navigation dataPersonal data: refers to data that the Publisher collects during the User's browsing of the Site and Applications, such as the date and time of connection and/or browsing, browser type, browser language, IP address, location and geolocation data.

Payment details (credit card number, expiry date, authorization number, security code) are collected directly by our service providers Banque Populaire and Paypal.

Third-party providers of applications, tools, gadgets and plug-ins on our website and mobile application, as well as the networks on which we publish editorial and promotional content (such as Facebook and Instagram) may also use automated, interest- and context-related means to collect user data (interactions with features and profiling of online activity). This data is collected directly by these service providers and/or third parties and is subject to their policies. To the extent permitted by applicable law, pablo-paris.fr is not responsible for the practices of these service providers and third parties.

Certain services may be altered or inaccessible in the absence of consent to the collection of the data mentioned in this Privacy Policy.

3. Purpose of personal data collection

Data collected when using the site, the application or in physical stores is processed for the purposes described in the table below.

Current regulations protect users' privacy and require all data controllers to be able to demonstrate a legitimate basis for processing. Among the legal grounds for processing are the following:
- the performance of a contract to which the data subject is a party, such as a sales contract. For example, some of the customer's personal data is required to deliver the goods, manage the customer account and process returns;
- compliance with a legal obligation, in particular for accounting purposes, by keeping invoices;
- the prior consent of the person concerned ;
- the legitimate interests of the data controller, while respecting users' rights and freedoms. For example, improving the customer experience or preventing fraud may justify data collection.

Purposes of processing	Data usage	Legal basis for processing
Management of orders and sales of products and provision of services; management of complaints, withdrawals and product returns	Use of data to provide products and services (shopping cart and orders; sale, return and refund of purchased products)	The performance of a contract concluded between the customer and the professional
Carrying out transactions, especially payment transactions	Our payment service providers (Banque Populaire and Paypal) use information relating to means of payment during the payment of each order. This data may also be used to prevent fraud during order payment and/or to manage unpaid invoices after an order has been placed	The performance of a contract concluded between the customer and the professional
Customer account creation and management	The personal data of a customer registered on the website are used (e-mail address, password)	- The performance of a contract concluded between the customer and the professional - Compliance with a legal obligation
Delivery of ordered products	Personal data (contact details, email address) are used to ensure deliveries	The performance of a contract concluded between the customer and the professional
Manage the website and combat fraud	Personal data (cookies) to update and enhance Our Website and to combat Internet fraud.
After-sales service: contact customer service	Personal data is used to interact with customers. To this end, exchanges between customer service and the customer by telephone or chat may be recorded in order to improve the quality of service. Customers may object to this at any time	The performance of a contract concluded between the customer and the professional
Participation in special events (such as competitions, games, prize draws, offers) and participation in the loyalty program, excluding online gambling subject to approval by the Autorité de Régulation des Jeux en Ligne	Personal data is used, including purchase information, to administer participation in various special events and the loyalty program.	- Performance of a contract concluded between the customer and the professional (game rules) - The legitimate interest of the data controller in offering privileged offers.
Operate, evaluate and improve products and services and the user experience (in particular to develop new products and services, analyze the customer base; perform data analysis, accounting and auditing), profiling.	Personal data is used to evaluate and improve products and services, and to enhance the customer experience, products and services offered by pablo-paris.fr , through statistical operations and analysis of anonymous customer behavior, and measurement of website and mobile application traffic	The data controller's legitimate interest in offering products and services tailored to customers' needs
Send newsletters and special offers on condition that the user ticks the appropriate acceptance box when registering for the Services	Personal data is used to inform customers about our products and services and to personalize the products offered on social networks.	The data controller's legitimate interest in offering products and services tailored to customers' needs
Fulfill the obligations arising from any contracts or agreements binding pablo-paris.fr To its customers	Personal data is used to inform customers about our products and services and to personalize the products offered on social networks.	The data controller's legitimate interest in offering products and services tailored to customer needs and consent (check box)
To analyze visits to the website and their frequency, audience measurement, studies, statistics, surveys (cookies) and improve the user experience on the website and mobile application	Personal data, including cookies, are collected to understand the use of the Website and mobile application	The data controller's legitimate interest in offering products and services tailored to customers' needs

pablo-paris.fr does not share any personal data with third parties for commercial purposes.

Users may modify their personal data and withdraw their consent at any time by logging into their customer account.

4. Service providers with access to users' personal data

The personal data collected is transmitted to pablo-paris.fr service providers, who may carry out processing on behalf of pablo-paris.fr (subcontractors) and/or on their own account (data recipients).
The recipients of the data are :
- Banque Populaire and Paypal, payment service providers
- any police or administrative authority within the framework of judicial requisitions concerning the fight against fraud
- customs services for deliveries abroad.

Pablo-paris.fr subcontractors may have access to the data collected for :
- preparation and dispatch of orders and product returns
- improving site and mobile application content
- technical maintenance and development of the website, mobile application and internal applications of pablo-paris.fr , including entities that execute orders and provide web hosting, information storage, email service providers, as well as analysis and tag management services, such as Google Analytics.
For more details on these analysis services and how to object, please consult the following sites: - https://support.google.com/analytics/answer/6004245
- Google Analytics: https://support.google.com/analytics/answer/6004245?hl=fr

pablo-paris.fr may also share the personal data of customers with a customer account in its physical stores. Access is limited to orders placed by the customer.

5. Users' rights to their personal data

In accordance with Articles 14 to 22 of Regulation 2016/679 of April 27, 2016, any natural person using the website pablo-paris.fr is entitled to exercise the following rights:

- A right of access, rectification and deletion of the data collected,
- The right to object to data processing
- The right to limit processing,
- The right to portability of collected data
- May formulate directives relating to the conservation, deletion and communication of personal data after his/her death, in accordance with article 40-1 of law 78-17 of January 6, 1978

Well, if pablo-paris.fr detects a violation of personal data likely to generate a high risk for the rights and freedoms of its users, it undertakes to inform the users concerned as soon as possible.

Users may exercise all these rights by logging into their customer area, contacting customer service at hello@PABLO-paris.fr or by post to PABLO - Service Client 46 Rue de la Chèvre - 57000 Metz, France.

Users must enclose proof of identity with their request.

In the event of no response or an unsatisfactory response, the user may refer the matter to the supervisory authority in his or her country of residence, in France the CNIL : https://www.cnil.fr/

6. Data retention period

User data will not be kept longer than is strictly necessary for the purposes set out herein, in accordance with applicable laws and regulations. In this respect, data used for prospecting purposes may be kept for a maximum of 3 years from the closure of the user's account or from the last contact with the prospect concerned. The user's data is deleted when the retention periods expire. However, data may be archived for longer periods for the purposes of researching, establishing and prosecuting criminal offences, with the sole aim of making such data available to the judicial authorities where necessary.

Archiving means that this data will be anonymized and will no longer be available online, but will be extracted and stored on an autonomous, secure medium.

7. Security measures for personal data collected

In its capacity as data controller, pablo-paris.fr undertakes to take all necessary precautions to protect the security and confidentiality of data, and in particular to prevent it from being altered, distorted or accessed by unauthorized third parties.
pablo-paris.fr has entered into service contracts with partners with proven expertise in the field of data protection.
All data is hosted in France or in the European Union.

Payment service providers

Payment for purchases on the website and mobile application is made either via Paypal or via the secure platform of our payment service provider Banque Populaire.

pablo-paris.fr does not have access to customer payment data.

8. Cookies, TAGS and tracers

When browsing our website and mobile application, information relating to the navigation of the user's terminal (computer, tablet, smartphone, etc.), may be recorded through files called "Cookies".

The cookie is used to monitor browsing or analyze user behavior, and in particular :
- to measure the number of visitors to our website and application, as well as their content;
- save customer account information when the user is logged in ;
- save the shopping cart for 30 minutes;
- customize the display of content accessible to the user.
Users can modify their preferences with regard to cookies through their browser software:

Users can modify their preferences with regard to cookies through their browser software:
- Safari: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html , ,
- Chrome : http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647 , ,
- Firefox: http://support.mozilla.org/fr/kb/Activer and disable cookies , ,
- Internet Explorer : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies , ,
- iOS : https://support.apple.com/fr-fr/HT201265

The user may also oppose the deposit of cookies by the website http://www.youronlinechoices.com/fr/controler-ses-cookies/.

9. Social networking

The official Facebook and Instagram accounts of pablo-paris.fr may allow users to post their content. Users are informed that content posted on these social networks may be seen by third parties, and that increased vigilance is required of users when they provide certain personal data on these sites or applications, such as financial data, address or any other sensitive data. pablo-paris.fr is in no way responsible for any damage caused by third parties as a result of or arising from the publication of their personal data by users.

10. Links to third-party sites

The website and application may provide links to sites, applications and services other than those of pablo-paris.fr which may be operated by third-party companies.
pablo-paris.fr is not responsible for the processing of personal data by these third-party sites. The user should consult the personal data protection policies.

11. The Data Protection Officer

The pablo-paris.fr data protection officer or personal data manager ensures compliance with current regulations and rules, and in particular draws up a register of personal data processing activities.

The user may contact the pablo-paris.fr data protection officer or the person responsible for personal data At the following address hello@PABLO-paris.fr